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Question 1

Can I launch a platform without technical or design experience?

Accepted Answer

Yes. SmartPlatform guides you through creating your platform, adding content and preparing it for learners. The AI Builder can also create your pages and apply your brand without requiring coding or professional design experience.

Question 2

How long does it take to prepare my learning platform?

Accepted Answer

The time depends on the amount of content and customization you need. The AI Builder helps you move faster by creating your initial pages, structure and brand identity from a simple description.

Question 3

Can I connect my own domain?

Accepted Answer

Yes. Your platform receives an instant subdomain when it is created. You can then connect your own domain through a clear verification process and operate the platform under your academy name.

Question 4

Can I customize the design to match my brand?

Accepted Answer

Yes. You can use your own logo, colors and fonts across the platform. The AI Builder can identify the visual identity from your logo and apply it consistently across pages, buttons and content sections.

Question 5

What can SmartPlatform create with AI?

Accepted Answer

SmartPlatform can create platform pages, suggest content, apply your brand identity, generate FAQs, analyze books and prepare certificate templates. You remain responsible for reviewing and approving the final result.

Question 6

Can the AI change my platform without approval?

Accepted Answer

No. The AI Builder prepares a plan before it begins. You can review, edit or reject the plan, watch the building process and publish only when the result matches what you want.

Question 7

How is my AI usage calculated?

Accepted Answer

AI usage depends on the tools and actions you use within your subscription. You can monitor your available usage through the dashboard, helping you understand what has been used before starting another task.

Question 8

Can the AI Builder create Arabic content?

Accepted Answer

Yes. SmartPlatform supports Arabic and English, including complete RTL and LTR layouts. You can create an Arabic learning platform or serve learners in both languages.

Question 9

How does SmartPlatform protect my course videos?

Accepted Answer

Videos are delivered through signed playback links that expire automatically. Learners do not receive a permanent video address that can be copied and reused outside the authorized player.

Question 10

What happens when a learner shares an account?

Accepted Answer

You can limit the number of devices connected to each learner account. Your team can review device activity, identify unfamiliar devices and disconnect them directly from the platform.

Question 11

Is my academy data separated from other platforms?

Accepted Answer

Yes. Each SmartPlatform academy operates within its own isolated data scope. Your content, learner records and platform information remain separate from the data of other academies.

Question 12

How do I receive the money from my sales?

Accepted Answer

Your earnings are recorded in your SmartPlatform wallet. You can monitor the available balance and submit a withdrawal request directly through your dashboard.

Question 13

Can I connect my own payment method?

Accepted Answer

Yes. SmartPlatform allows you to choose how learners pay for each product. You can use your own supported payment methods or select the platform gateway when available.

Question 14

Can I create discounts and promotional codes?

Accepted Answer

Yes. You can create fixed or percentage discounts and define the conditions for each promotion, including its validity period and usage limits.

Question 15

Can students access my academy through an app?

Accepted Answer

Yes. SmartPlatform extends the learning experience across iOS, Android, Windows and Mac, allowing students to access their approved content from supported devices.

Question 16

Does SmartPlatform support Arabic and English?

Accepted Answer

Yes. The platform supports Arabic and English with complete RTL and LTR interfaces. This makes it suitable for educators and academies serving learners in Jordan, Saudi Arabia and other markets.

Question 17

Can learners use the platform on desktop devices?

Accepted Answer

Yes. Learners can access their courses and educational content through supported desktop browsers. SmartPlatform also provides dedicated experiences for Windows and Mac.

Question 18

Can students receive notifications outside the website?

Accepted Answer

Yes. Push notifications can reach supported learner devices even when students are not actively browsing the platform. You can use them for reminders, announcements and important course updates.

Find the answer and keep moving

Getting started & basics

Artificial intelligence

Content protection

Payments & earnings

Apps & languages

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