Refund & Cancellation Policy

The Starter plan is free, with no monthly fee, so you can explore SmartPlatform and build your platform before choosing a paid plan.

• You can cancel your paid plan at any time from the platform settings in your dashboard — there are no long-term contracts.
• Cancellation stops the next automatic renewal; your plan stays active until the end of the current paid billing period.
• When the period ends, your account moves to the free Starter plan and its limits apply.
• Your content always remains yours. We recommend exporting any data you need if your usage exceeds the limits of the free plan.

Because monthly subscriptions give you immediate access to platform resources, fees for a billing period that has already started are generally non-refundable, and we do not offer partial refunds for unused days.

You are entitled to a full or partial refund in the following cases:

• Duplicate charge: you were charged more than once for the same period or purchase.
• Charge after cancellation: you were charged for a renewal even though you cancelled before the renewal date.
• Technical failure: a verified issue on our side prevented you from using the core service and our team could not resolve it within a reasonable time.
• Billing error: you were charged an incorrect amount.

• Additional students and storage follow your plan's monthly billing cycle and can be cancelled before the next renewal.
• AI tokens and interactive sessions are consumable and cannot be refunded once any part of them has been used.
• Consumable add-ons purchased by mistake and not used at all can be refunded if requested within 7 days of purchase.

Send your request through the support center in your dashboard within 14 days of the charge, including your account email, the transaction date, the amount and the reason for the request.

We review requests within 5 business days. Approved refunds are returned to the original Visa or Mastercard card used for payment, and depending on your bank may take 7 to 14 business days to appear on your statement.

Courses, exams, books and bundles sold on an academy built with SmartPlatform are sold by that academy. Refunds for these purchases follow the academy's own refund policy, so learners should contact the academy first.

When the academy approves a refund, it is returned to the original payment method. Where the platform's payment gateway was used, we can help resolve payment-related disputes.

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback for a valid charge may lead to the account being suspended until the dispute is resolved.